Etihad Mobile Solutions Privacy Policy

This Privacy Policy describes how Etihad Mobile Solutions ("we," "us," or "our") collects, uses, and shares personal information through our site. We are committed to protecting the privacy of our users and complying with all applicable data protection laws, including the GDPR.

Information We Collect:

We may collect various types of information from you, including:

How We Use Your Information:

We use your information for various purposes, including:

Information Sharing:

We may share your information with:

Your Rights:

You have the following rights regarding your personal information:

To exercise your rights, please contact us at the address below.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

Etihad Mobile Solutions
12 Sheikh Zayed Road, Suite 2501
Dubai, Dubai 97150
UAE

We may update this Privacy Policy from time to time. We will post any changes on our website.

Etihad Mobile Solutions

Connecting the Future, Today

Empowering businesses and individuals with seamless and innovative telecommunication solutions across the UAE and beyond. In a rapidly evolving digital landscape, staying connected is not just a convenience—it's a necessity. At Etihad Mobile Solutions, we understand this imperative and dedicate ourselves to providing state-of-the-art telecommunication services that keep you ahead. From bustling city centers to remote corners of the Emirates, our robust network and comprehensive suite of services ensure that you are always in touch, always informed, and always ready for what's next. We are more than just a service provider; we are your partner in navigating the complexities of modern communication, committed to delivering excellence and innovation at every turn.

Cityscape at night with network connectivity lines overlay

Our commitment extends beyond providing basic connectivity. We strive to create a connected ecosystem where businesses flourish, individuals thrive, and communities are empowered. By leveraging the latest technologies and adopting a forward-thinking approach, we are constantly pushing the boundaries of what's possible in telecommunications. Whether you are a multinational corporation seeking to optimize your communication infrastructure or an individual looking for reliable and affordable mobile services, Etihad Mobile Solutions is here to meet your needs with tailored solutions and unwavering support. Join us as we continue to build a future where connectivity empowers everyone, everywhere.

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Driven by Innovation, Focused on Connection

Etihad Mobile Solutions stands at the forefront of the UAE's telecommunications industry, driven by a relentless pursuit of innovation and an unwavering focus on forging meaningful connections. Established in the heart of Dubai, we have grown from a nascent startup to a leading provider of comprehensive mobile and network solutions, serving a diverse clientele across the region and beyond. Our journey began with a simple yet powerful vision: to empower individuals and businesses through seamless, reliable, and cutting-edge communication technologies.

Since our inception in 2010, Etihad Mobile Solutions has been dedicated to transforming the way people connect and communicate. We recognized early on the transformative power of mobile technology and the critical role of robust network infrastructure in driving economic growth and societal progress. With this understanding, we embarked on a mission to build not just a telecommunications company, but a catalyst for digital transformation in the UAE and the wider Middle East. Our initial steps were focused on establishing a strong network presence, investing heavily in state-of-the-art infrastructure, and assembling a team of experts passionate about technology and customer service.

Over the years, Etihad Mobile Solutions has consistently adapted and evolved to meet the ever-changing demands of the digital age. We have witnessed firsthand the exponential growth of mobile data usage, the rise of smart technologies, and the increasing reliance on seamless connectivity for both personal and professional endeavors. In response, we have proactively expanded our service portfolio to encompass a wide range of solutions, from high-speed mobile data plans and flexible prepaid options to advanced network infrastructure and dedicated customer support. Our commitment to innovation is reflected in our continuous investment in research and development, ensuring that we remain at the cutting edge of telecommunications technology.

Our core values are the bedrock of our operations, guiding every decision we make and every action we take. Innovation is at the heart of everything we do, driving us to constantly seek new and better ways to serve our customers. We maintain a relentless Customer Focus, understanding that our success is intrinsically linked to the satisfaction and success of those we serve. Integrity is non-negotiable in our dealings, ensuring transparency and trust in all our relationships. We strive for Excellence in every aspect of our business, from the quality of our services to the responsiveness of our support. And finally, Collaboration is key to our approach, recognizing that by working together with our clients, partners, and communities, we can achieve greater collective success.

Looking ahead, Etihad Mobile Solutions remains committed to its mission of being the premier provider of innovative and reliable telecommunication solutions. We envision a future where connectivity is not just seamless but also transformative, empowering progress and enhancing lives across the UAE and beyond. As we continue to grow and evolve, our core values and our dedication to our customers will remain our guiding principles, ensuring that we stay true to our vision of connecting the future, today.

Etihad Mobile Solutions team in a meeting

Empowering Connectivity with Tailored Solutions

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Mobile Data Plans

In today's fast-paced digital world, reliable mobile data is essential for staying connected, productive, and entertained. Etihad Mobile Solutions offers a comprehensive range of mobile data plans meticulously designed to cater to the diverse needs of our customers. Whether you are a light user who primarily checks emails and social media, a heavy streamer who enjoys movies and videos on the go, or a business professional requiring constant connectivity for work, we have a plan that fits your lifestyle and usage patterns perfectly.

Our plans are not just about data volume; they are about providing a seamless and high-speed internet experience. We offer various data allowances, from entry-level packages for casual browsing to massive bundles for power users who demand uninterrupted access to online resources. Beyond data volume, we also focus on speed and network reliability, ensuring that you experience consistently fast download and upload speeds wherever you are within our coverage area. Furthermore, we provide flexible contract options, including monthly subscriptions and long-term agreements, allowing you to choose a commitment level that aligns with your needs and budget. Explore our mobile data plans today and discover the freedom of truly seamless connectivity.

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Prepaid Plans

For customers who value flexibility, control, and cost-effectiveness, Etihad Mobile Solutions presents our versatile prepaid mobile plans. These plans are specifically crafted to provide you with complete command over your mobile spending while ensuring you remain connected to what matters most. Prepaid plans are an ideal choice for individuals who prefer to pay as they go, without the commitment of long-term contracts or the worry of unexpected bills. They are also perfect for tourists, short-term residents, or anyone who desires a straightforward and budget-friendly mobile solution.

Our prepaid plans come with a variety of voice, data, and SMS bundles to suit different communication needs. Whether you need ample talk time for frequent calls, a generous data allowance for internet browsing, or SMS packages for text messaging, you can find a prepaid bundle that matches your requirements. Recharging your prepaid account is quick and convenient, with multiple options available, including online top-ups, mobile app recharges, and physical recharge cards available at numerous retail locations across the UAE. With Etihad Mobile Solutions prepaid plans, you enjoy the freedom of mobile communication without financial surprises, putting you in complete control of your spending and usage.

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Mobile Device Offers

To complement our exceptional mobile services, Etihad Mobile Solutions brings you exclusive offers on the latest smartphones and mobile devices from the world's leading brands. We understand that having access to cutting-edge technology is crucial in today's connected world, and we are committed to making the newest devices accessible to everyone. Our mobile device offers are designed to provide you with the best value, whether you are upgrading your current phone, purchasing a device for the first time, or equipping your business with the latest mobile technology.

We partner with top smartphone manufacturers to bring you a curated selection of devices at competitive prices. Our offers often include bundled deals that combine a new smartphone with one of our mobile plans, providing you with a comprehensive and cost-effective solution. Additionally, we offer flexible financing options to make premium devices more affordable, spreading the cost over manageable monthly installments. Stay ahead of the curve with the latest mobile technology and enhance your digital lifestyle with Etihad Mobile Solutions' exclusive mobile device offers. Visit our stores or browse our online catalog to explore the current promotions and find the perfect device to meet your needs and aspirations.

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Network Infrastructure

Etihad Mobile Solutions goes beyond providing services to individual consumers; we are also a trusted partner for businesses seeking robust and scalable network infrastructure solutions. In today's interconnected business environment, a reliable and high-performance network is the backbone of operations, enabling seamless communication, data transfer, and access to critical applications. We specialize in designing, deploying, and managing network infrastructure solutions tailored to the unique requirements of businesses of all sizes, from small startups to large multinational corporations.

Our network infrastructure services encompass a wide range of technologies and solutions, including private networks for secure and dedicated communication, fiber optic installations for high-speed data transmission, and advanced wireless communication systems for flexible and scalable connectivity. We leverage the latest industry standards and best practices to build networks that are not only robust and reliable but also future-proof and adaptable to evolving business needs. Whether you are establishing a new office, upgrading your existing network, or expanding your operations, Etihad Mobile Solutions provides the expertise and solutions to ensure your business stays connected and competitive. Our team of experienced network engineers and technicians works closely with you to understand your specific requirements and deliver a customized infrastructure solution that meets your performance, security, and scalability objectives.

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Customer Support

At Etihad Mobile Solutions, we believe that exceptional customer support is as crucial as the quality of our services. We are committed to providing you with a seamless and satisfactory experience at every touchpoint, from initial inquiry to ongoing service management. Our dedicated customer support services are available 24 hours a day, 7 days a week, ensuring that assistance is always at hand whenever you need it. Whether you have a question about your plan, encounter a technical issue, or require help with account management, our friendly and knowledgeable support team is ready to assist you.

We offer multiple channels for customer support, including phone, email, and online chat, allowing you to choose the method that is most convenient for you. Our support agents are rigorously trained to handle a wide range of inquiries and issues efficiently and effectively. We understand that your time is valuable, and we strive to resolve your concerns promptly and professionally. Beyond reactive support, we also proactively monitor our network and systems to identify and address potential issues before they impact your service. Etihad Mobile Solutions is dedicated to building long-term relationships with our customers, and our commitment to outstanding customer support is a cornerstone of that commitment. Experience the peace of mind that comes with knowing you have a reliable partner in Etihad Mobile Solutions, always ready to support your connectivity needs.

Demonstrating Excellence Through Successful Projects

Our portfolio showcases a range of successful projects, highlighting our expertise and commitment to delivering impactful telecommunications solutions. From smart city initiatives to enterprise mobile deployments, we have a proven track record of excellence.

Smart city network project
Smart City Network Deployment

In a landmark initiative, Etihad Mobile Solutions partnered with the Dubai Smart City Development Authority to design and implement a city-wide network infrastructure. This ambitious project aimed to transform Dubai into one of the world's smartest and most connected cities, enhancing the quality of life for residents, boosting economic activity, and improving the efficiency of public services. The solution involved deploying a state-of-the-art fiber optic backbone across the city, complemented by a dense network of 5G base stations to provide ubiquitous high-speed connectivity.

The deployed network now supports a wide array of smart city applications, including intelligent traffic management systems, smart street lighting, environmental monitoring sensors, and enhanced public safety services. Businesses and residents alike benefit from the ultra-fast internet speeds and reliable connectivity, fostering innovation, productivity, and seamless access to digital services. This project exemplifies Etihad Mobile Solutions' capability to handle large-scale, complex network deployments and our commitment to driving technological advancement for the benefit of communities.

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Enterprise mobile solution project
Enterprise Mobile Solution for Retail Chain

Recognizing the critical role of mobile technology in modern retail operations, a leading retail chain in the UAE collaborated with Etihad Mobile Solutions to develop and deploy a customized enterprise mobile solution. The goal was to enhance internal communication among store staff, streamline inventory management processes, and elevate customer engagement through mobile devices. Etihad Mobile Solutions designed a comprehensive mobile platform that integrated seamlessly with the retailer's existing systems, empowering employees with real-time access to inventory data, customer information, and communication tools.

The deployed solution included mobile applications for store managers, sales associates, and warehouse personnel, enabling efficient task management, inventory tracking, and customer service interactions. Sales staff could access product details, check stock availability, and process transactions directly from their mobile devices, improving efficiency and customer satisfaction. The mobile solution also facilitated targeted marketing campaigns and personalized customer interactions, enhancing brand loyalty and driving sales. This project showcases Etihad Mobile Solutions' expertise in developing tailored mobile solutions that address specific business challenges and deliver tangible results for enterprise clients.

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Prepaid plan rollout project
Nationwide Prepaid Plan Rollout

In a highly competitive market, Etihad Mobile Solutions successfully launched and managed a nationwide prepaid mobile plan that rapidly gained significant market share. This initiative aimed to provide affordable and accessible communication solutions to a broad customer base across the UAE, catering to diverse demographics and usage needs. Etihad Mobile Solutions developed a range of prepaid plans with attractive bundles of voice, data, and SMS, designed to offer exceptional value and flexibility. A comprehensive marketing campaign was launched to promote the new prepaid plans, leveraging various channels including digital media, print advertising, and point-of-sale promotions.

The rollout was supported by an extensive distribution network, ensuring that prepaid SIM cards and recharge options were readily available throughout the country. The prepaid plans were well-received by customers, attracted by the competitive pricing, generous bundles, and ease of use. Within a short period, Etihad Mobile Solutions' prepaid service became a leading choice in the market, demonstrating the company's ability to develop and execute successful customer-centric service offerings and capture significant market share through strategic planning and effective execution. This project underscores our commitment to providing accessible and affordable communication solutions for everyone.

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What Our Clients Say

Don't just take our word for it. Hear from our satisfied clients who have experienced the Etihad Mobile Solutions difference.